Customer Service

Return Policy

Of course we want you to be 100% happy with all of our products. If for any reason you are dissatisfied, please report your claim within 3 days. We will not accept any type of exchange and/or return after 3 days. We strongly urge you to open your package immediately once you receive it to make sure nothing has been damaged in transit or that there are any omissions.

WE WILL NOT ACCEPT ANY RETURNS ON CUSTOM ITEMS - THIS INCLUDES ITEMS THAT WERE SPECIAL ORDERED, HAVE PRE-CUT RIBBON, PERSONALIZATION ETC. . . . ANY SHORTAGES AND/OR DEFECTIVE ITEMS MUST BE REPORTED WITHIN 3 DAYS ONCE YOU HAVE RECEIVED YOUR ITEM. A FORMAL RMA WILL BE GIVEN TO YOU THE NEXT DAY. IF YOUR FINAL EXCHANGE PROCESS EXCEEDS MORE THAN 3 DAYS YOU WILL NOT RECEIVE ANY TYPE OF REFUND OR CREDIT. THIS MEANS IF WE DO NOT HEAR FROM YOU WITHIN 2 ADDITIONAL DAYS, YOUR EXCHANGE WILL BE VOIDED. ANY BOXES SENT TO US WITHOUT A FORMAL RMA NUMBER WILL BE REFUSED AND SENT BACK TO YOU.

Items that we could have prevented such as typographical errors, incorrect ribbon color and/or type of papers etc… will be refunded 100% (within 3 business days) – this is only valid if you have signed off on your proof confirmation and we missed something you noted. If there is an error noticed after you have signed off on your proof (and did not notice it at that time) regardless of whose error it is, Inot Papers will not be responsible nor issue any type of credit. If you wish for the order to be re-created, it will be done so at full price.

Items beyond our control such as slight color in paper, texture, ribbon dyes and/or sizes of natural shells will not receive any type of refund.

All authorized returns MUST BE in Inot Papers’ possession BEFORE your event date. Absolutely no returns (even if authorized beforehand) will be accepted after your event date-NO EXCEPTIONS.

How to return:
Please return items to address below.

3213 Kingfisher Dr.
Decatur, GA 30034

Shipping Policy

We ship most orders via UPS which takes 3 – 7 business days. Shipping charges are for each address. Our delivery terms are F.O.B. from the place of shipment. We guarantee packages are put on board the shipping transit service. From there, however, we are not able to take responsibility for the delivery of the shipment to you.

We do ship outside the U.S. at an additional charge. We will contact you by email with a shipping quote after you place your order.

Shipping costs are based on the total cost of your order, and the method of shipping you select.

Security

This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Our order form asks users to enter sensitive information (such as credit card number), which information is encrypted and protected with the best encryption software in the industry – SSL. SSL is designed to render information unreadable should anyone try to intercept it. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked. In addition, Inot Papers does not store credit card number information. When ordering online, this information is sent directly to the authorizing banks.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will NEVER ask for sensitive information via email.

Privacy

www.InotPapers.com is committed to ensuring your privacy as a customer.
The personally identifiable information you provide us when placing an order or creating an account is used for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc. We also use third party companies to help us provide our products and services to you. Some of these companies are given access to some, or all, of the information you provide to us and may use cookies on our behalf. These companies are contractually restricted from using your information in any manner, other than in helping us to provide you with the products and services available on our site.

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